Last updated: 7 August 2026
1. About me and these Terms
These Terms & Conditions govern the use of www.paulafenegan.co.uk and, where applicable, the booking and purchase of services, workshops, programmes, courses and other services provided by me.
I am Paula Fenegan, sole trader trading as Paula Fenegan Wellbeing
Business address: Honiton Devon
Email: mail@paulafenegan.co.uk
Telephone: 07912 351382
Website: www.paulafenegan.co.uk
In these Terms & Conditions, “I”, “me” and “my” refer to Paula Fenegan.
“You” and “your” refer to the individual or organisation using my website, booking or purchasing my services, or participating in a service I provide.
These Terms should be read alongside my Privacy Policy and Cookie Policy.
Nothing in these Terms is intended to exclude, restrict or override rights that cannot lawfully be excluded under applicable law.
2. Services
I provide health, nutrition and wellbeing education and support to individuals, businesses, organisations and community groups.
My services may include:
• individual nutritional therapy and wellbeing services;
• individual and group programmes;
• workshops for individuals;
• online workshops;
• online courses and educational programmes;
• workplace wellbeing talks;
• corporate lunch and learn sessions;
• corporate wellbeing workshops;
• community talks, workshops and projects;
• reflexology;
• educational resources and materials; and
• other related health, nutrition and wellbeing services.
The precise nature, content, duration, delivery method and price of a service will be explained in the relevant service information, sales page, quotation, booking information or other information supplied before you agree to purchase.
3. How bookings and purchases are made
Services may be promoted through this website, a separate sales page, email, social media or other communications.
At present, purchases are not generally completed directly through www.paulafenegan.co.uk.
Where payment is required, I may provide you with a secure third-party payment link, such as a Stripe payment link.
A contract will normally be formed when your booking or purchase has been accepted and confirmed, subject to the specific information provided to you during the booking or purchasing process.
Before purchasing, you are responsible for checking the service description, price, dates and other information supplied to you.
Where you are purchasing as a consumer, I will provide the information required by applicable consumer law.
4. Consumer rights
You are generally a consumer where you are an individual acting for purposes wholly or mainly outside your trade, business, craft or profession.
Consumers have statutory rights under UK consumer legislation, including the Consumer Rights Act 2015 and, where applicable, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Services supplied to consumers must be performed with reasonable care and skill.
Digital content supplied to consumers must meet applicable statutory requirements.
Nothing in these Terms affects statutory rights or remedies that cannot lawfully be excluded or restricted.
5. Prices and payment for individual consumers
The price of an individual service, workshop, programme, course or other product will be communicated to you before you agree to purchase.
Any unavoidable charges that apply to your purchase will be disclosed before you become bound by the contract.
Payment may be collected through a secure third-party payment provider, such as Stripe.
Use of a third-party payment provider does not reduce your statutory consumer rights against me in relation to services or digital content that I supply.
6. Statutory 14 day cancellation period for consumers
If you are a consumer and enter into a qualifying distance or off-premises contract with me, you will normally have a statutory right to cancel the contract without giving a reason.
For a qualifying service contract, the cancellation period is normally 14 days from the day after the contract is entered into.
A contract may potentially be a distance contract even where payment is not taken through this website, for example where the contract is concluded remotely through a combination of a sales page, email, telephone or other distance communication and a payment link.
To exercise a statutory right to cancel, you must clearly tell me that you wish to cancel.
You may contact me at:
You do not have to provide a reason for cancelling.
Where you validly cancel within an applicable statutory cancellation period, I will provide any refund due in accordance with applicable consumer law.
This statutory right is separate from any additional cancellation arrangements that I may choose to offer.
7. Starting a service during the 14 day cancellation period
You may sometimes ask me to begin providing a service before your statutory 14 day cancellation period has expired.
For example, you may book a consultation, workshop or programme that begins within 14 days of entering into the contract.
Where required by law, I will obtain your express request for the service to begin during the cancellation period.
If you make such a request and subsequently exercise your statutory right to cancel after the service has begun, you may be required to pay an appropriate proportion of the agreed price for the service supplied up to the point at which you informed me of your cancellation.
Where a service has been fully performed during the cancellation period following the necessary express request and acknowledgement, the statutory cancellation right may be lost once the service has been fully performed, where permitted by law.
8. Online courses and digital content
I may offer online courses containing digital content such as recorded videos, presentations, downloadable workbooks, guides, worksheets or other digital materials.
The relevant sales page or information supplied before purchase will explain what is included and, where applicable, how and when access is provided.
Digital content supplied to consumers must meet the applicable requirements of the Consumer Rights Act 2015.
Where digital content is supplied during an applicable 14 day cancellation period, different cancellation rules may apply.
If you request immediate access to digital content before the cancellation period has expired, I may require you to:
• expressly consent to the supply of the digital content beginning during the cancellation period; and
• acknowledge that you will lose the applicable statutory cancellation right once supply of the digital content begins.
Where the relevant legal requirements have been satisfied and supply of the digital content begins, your statutory right to cancel that digital content contract may be lost.
This does not affect your statutory rights if digital content is faulty, not as described or otherwise fails to meet applicable legal requirements.
9. Online course access
Access to a paid online course is for the purchaser personally unless the relevant course information expressly states otherwise.
You must not:
• share paid access or login details with another person;
• permit another person to access paid course materials using your account;
• copy or redistribute course videos;
• upload course materials to another website, platform or file-sharing service;
• sell or commercially exploit course content;
• record protected course content for redistribution; or
• substantially reproduce course materials without my prior written permission.
Any period for which course access is available will be explained before purchase where access is time limited.
10. Individual workshops and programmes
I may provide workshops, group programmes and educational services to individual consumers, either online or in person.
The information provided before purchase will explain the main features of the service, including the price, dates or duration and any important participation requirements.
Where the booking creates a qualifying distance or off-premises consumer contract, the statutory cancellation provisions in these Terms will apply.
After any applicable statutory cancellation period has expired, additional cancellation arrangements stated on the relevant sales page or booking information will apply.
Nothing in those additional arrangements affects your statutory rights.
11. Corporate and organisational services
I provide services to businesses, employers, charities, community organisations and other organisations.
These may include:
• workplace health and wellbeing talks;
• lunch and learn sessions;
• wellbeing workshops;
• interactive workshops;
• online workplace sessions;
• community wellbeing talks;
• community workshops and projects;
• educational programmes; and
• bespoke health and wellbeing services.
The subject, objectives, duration, delivery format, date, location, approximate participant numbers and fee will be agreed with the commissioning organisation.
Services may be delivered in person or online.
12. Corporate bookings
A corporate or organisational enquiry does not constitute a confirmed booking.
A booking becomes confirmed when the relevant arrangements have been agreed and confirmation has been provided.
The person making a booking on behalf of an organisation confirms that they have appropriate authority to make that booking.
A quotation or booking confirmation may specify the service, date and time, duration, location, delivery arrangements, content, approximate participant numbers, fee, expenses and other relevant requirements.
The organisation is responsible for checking the information supplied and notifying me promptly of any errors.
13. Corporate fees and 14 day payment terms
Corporate fees will be agreed before a booking is confirmed.
Unless otherwise expressly agreed in writing, invoices are payable within 14 days of the invoice date.
Payment must be made in pounds sterling using the payment information stated on the invoice.
Where a commercial invoice is not paid by the agreed due date, I reserve the right to exercise any rights available to me under applicable law concerning late commercial payments, including applicable interest and recovery costs where legally entitled to do so.
The 14 day invoice payment period in this section is separate from the statutory consumer cancellation perioddescribed elsewhere in these Terms.
14. Corporate cancellations and postponements
The statutory consumer 14 day cancellation provisions do not generally apply where a business or organisation purchases my services for business purposes.
Unless different cancellation arrangements have been agreed in writing:
More than 30 days before the agreed delivery date: no cancellation charge.
15 to 30 days before the agreed delivery date: 50% of the agreed fee may be payable.
14 days or fewer before the agreed delivery date: 100% of the agreed fee may be payable.
Reasonable non-refundable expenses already incurred specifically for the engagement, including agreed travel, accommodation, venue or material costs, may also remain payable.
I will make reasonable efforts to accommodate a request to move an event to another date. Any alternative date is subject to availability and agreement.
15. Cancellation or changes by me
If I am unable to provide an agreed service because of illness or another significant circumstance, I will notify you as soon as reasonably practicable.
Where appropriate, I may offer an alternative date, alternative delivery method or another reasonable solution.
Where I cancel a service and an appropriate alternative cannot be agreed, any payment due to be refunded for the cancelled service will be returned.
Nothing in this section restricts statutory consumer rights or remedies.
16. Corporate lunch and learns
Lunch and learn sessions provide accessible health, nutrition and wellbeing education within a workplace or organisation.
The topic, objectives, format and approximate duration will be agreed with the commissioning organisation.
Lunch and learn sessions are educational group sessions and do not constitute individual medical or health consultations.
Participants should not be required to disclose personal medical or health information during a group session.
17. Corporate and community workshops
Workshops may include educational presentations, group discussion, exercises, activities and practical health and wellbeing strategies.
The content and format will be agreed according to the particular engagement.
Where participation in an activity is optional, participants may choose not to participate.
The commissioning organisation should notify me in advance of relevant accessibility requirements or other reasonable circumstances that need to be considered when delivering the session.
18. Community projects
I may provide health and wellbeing talks, workshops and educational projects for charities, voluntary organisations, community groups and other community initiatives.
The scope, objectives, intended audience, responsibilities, delivery arrangements and applicable fees will be agreed with the commissioning organisation.
Where an organisation commissions a community session, my contractual relationship will normally be with that organisation rather than individual attendees.
19. Health, nutrition and wellbeing information
My website, talks, workshops, lunch and learns, online courses and educational resources provide general health, nutrition and wellbeing information and education.
Group educational services and general website content are not intended to provide individual medical diagnosis or treatment.
General information provided through a group talk, workshop, course or website should not be treated as a substitute for personalised advice from a GP or another appropriately qualified healthcare professional where individual medical advice is required.
Participants should seek appropriate medical advice concerning symptoms, medical conditions, medication, diagnosis or treatment.
Nothing in these Terms is intended to prevent or discourage anyone from obtaining appropriate medical care.
20. Individual questions during group sessions
I welcome appropriate questions and participation during talks, workshops and lunch and learn sessions.
However, it may not be appropriate to provide individualised health advice during a group educational session.
I may decline to answer questions requiring an individual assessment, diagnosis or information that cannot appropriately be addressed in a group environment.
Where appropriate, I may recommend that a participant obtains individual professional or medical advice.
21. Individual nutritional therapy, wellbeing and reflexology services
Where I provide an individual nutritional therapy, wellbeing, reflexology or other individual service, additional information appropriate to that service may be provided as part of the booking and consultation process.
You are responsible for providing accurate information that is reasonably required for the appropriate provision of an individual service.
My services do not replace medical diagnosis or treatment where medical care is required.
Nothing in these Terms excludes my legal obligation to provide consumer services with reasonable care and skill.
22. Intellectual property
Unless otherwise stated, I own or am licensed to use the intellectual property contained in my website and original educational materials.
This may include:
• presentations and slides;
• workshop materials;
• online course videos;
• recordings;
• workbooks;
• handouts;
• exercises;
• downloadable resources;
• written materials;
• graphics; and
• other original content.
Materials provided to you may be used for your personal use or, where expressly permitted, legitimate internal organisational use.
Unless I have given prior written permission, you must not reproduce, sell, republish, distribute externally, commercially exploit or use my materials to provide training or services to others.
23. Recording talks, workshops and courses
My talks, workshops, lunch and learn sessions, online sessions and courses must not be audio recorded, video recorded, livestreamed or otherwise recorded for redistribution without my prior written permission.
Where a corporate client wishes to record a session, the intended purpose, audience, distribution and period of availability must be agreed with me in advance.
Permission relating to one engagement does not create a right to record or reuse other content.
24. Website copyright and permitted use
Copyright in original material published on www.paulafenegan.co.uk belongs to me or the relevant rights holder.
You may view website pages and print or save reasonable extracts for your own personal or legitimate internal business use.
Unless permitted by law or expressly authorised by me, you must not substantially reproduce, republish, sell, commercially exploit or redistribute website content.
25. Acceptable website use
You must not knowingly use this website:
• unlawfully or fraudulently;
• in a manner that damages or materially interferes with the website;
• to introduce malicious software;
• to attempt unauthorised access to systems or information;
• to infringe another person’s intellectual property, confidentiality or privacy rights; or
• to collect information for unlawful unsolicited marketing.
26. Downloadable resources
I may provide guides, worksheets, brochures, newsletters or other downloadable resources.
Unless otherwise stated, these are provided for personal use or legitimate internal organisational use.
They must not be sold, republished, substantially modified for redistribution or commercially exploited without my permission.
Copyright notices and author credits must not be deliberately removed.
27. Testimonials and reviews
If you provide a testimonial or review directly to me, I may ask for permission to use it on my website or in my marketing.
Where I propose to identify you personally or identify your organisation, I will obtain appropriate permission.
Testimonials reflect the experience of the person providing them and do not guarantee that another individual will achieve the same outcome.
I will not knowingly publish fake reviews, commission reviews that falsely represent a person’s experience, or materially misrepresent a genuine review.
28. Website information and availability
I take reasonable care when preparing information for this website.
Health, nutrition and wellbeing knowledge develops over time, so information may occasionally require updating.
I do not guarantee that the website will be available continuously or without technical interruption.
I may update, amend or remove website content where reasonably appropriate.
Nothing in this section affects statutory rights concerning a service or digital content purchased from me.
29. Third-party websites and services
My website, sales pages and educational materials may contain links to third-party websites, payment providers or other resources.
Links are provided for information, convenience or to facilitate services such as payment and do not necessarily constitute my endorsement of all content provided by the third party.
Independent third parties are responsible for their own websites and services.
Nothing in this section excludes responsibility that cannot lawfully be excluded.
30. Privacy and data protection
I process personal information in accordance with applicable UK data protection legislation.
Please read my Privacy Policy for information about how personal information is collected, used, retained and protected.
Where health information or other special category personal data is collected as part of an individual service, it will be handled in accordance with my Privacy Policy and applicable data protection requirements.
31. Cookies and similar technologies
www.paulafenegan.co.uk may use cookies and similar technologies.
Please refer to my Cookie Policy and the cookie controls available on the website for information about the technologies used and the choices available to you.
Where consent is legally required for a cookie or similar technology, that consent will be managed separately through the website’s cookie consent mechanism.
Acceptance of these Terms & Conditions does not itself constitute consent to cookies or similar technologies for which consent is required.
32. Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing excludes or restricts liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or restricted.
Nothing in these Terms excludes or restricts a consumer’s statutory rights under the Consumer Rights Act 2015 or other applicable consumer legislation.
Where I provide services to a consumer, I do not exclude my legal obligation to provide those services with reasonable care and skill.
I am Paula Fenegan, a sole trader. I do not trade as a limited liability company or limited liability entity.
For business clients, I will not be responsible for indirect or consequential business losses to the extent that such liability may lawfully and reasonably be limited.
33. Events outside my reasonable control
I will not be responsible for a failure or delay caused by circumstances genuinely outside my reasonable control.
These may include serious illness, severe weather, significant transport disruption, public health emergencies, venue closure or failure of essential technology or communications services.
Where such circumstances affect a booking, I will make reasonable efforts to offer an appropriate alternative arrangement.
Nothing in this section removes rights or remedies that cannot lawfully be excluded.
34. Complaints
I aim to provide my services with care and professionalism.
If you are unhappy with a service or purchase, please contact me so that I have an opportunity to understand and address your concern.
Email: mail@paulafenegan.co.uk
I will aim to respond within a reasonable period.
This complaints process does not restrict statutory rights or remedies available to consumers.
35. Changes to these Terms & Conditions
I may update these Terms from time to time to reflect changes to my services, business practices or applicable law.
Changes will apply prospectively.
The Terms applicable when you entered into a particular contract will normally continue to apply to that contract, unless a change is required by law or is otherwise lawfully agreed with you.
36. Severability
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
37. Third-party rights
Except where expressly stated otherwise, these Terms are not intended to give a third party a right to enforce them.
38. Governing law and jurisdiction
These Terms & Conditions are governed by the laws of England and Wales.
If you are a consumer, nothing in this section deprives you of any mandatory legal protections or rights available to you.
Subject to applicable consumer rights, the courts of England and Wales will have jurisdiction in relation to disputes arising from these Terms or my services.
39. Contact details
If you have a question about these Terms & Conditions, please contact:
Paula Fenegan
Sole trader trading asPaula Fenegan Wellbeing
Business address: Honiton Devon
Email: mail@paulafenegan.co.uk
Telephone: 07912 351382
Website: www.paulafenegan.co.uk